Refund policy

Refunds & Returns Policy

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights. Game Plug is operated by Four Leaf Marketing Co. (ABN 39 909 944 739), and as the retailer we are responsible to you for these guarantees — you never need to deal with our suppliers directly.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, contact us at volt@gameplug.com.au with your order number and a photo or short video of the issue. We will sort it out at no cost to you — depending on the situation, that means a replacement, repair, or full refund (including your original delivery cost). Where a return is needed, we will cover reasonable return postage for faulty items or provide a prepaid label.

Change of mind

We want you to be happy with your gear. If you change your mind, you can return an item within 30 days of delivery provided it is unused, in its original packaging, and in resaleable condition. Change-of-mind return postage is at your cost, and once we receive and inspect the item we will refund the purchase price (excluding original delivery costs) to your original payment method. Change-of-mind returns are offered in addition to your Australian Consumer Law rights.

How refunds are processed

Approved refunds are issued to your original payment method. Please allow 3–10 business days for your bank or card provider to process the refund after we action it.